Hautei (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website Hautei.com (“Site”), make purchases, or interact with us in other ways. By accessing or using the Site, you consent to the practices described in this policy.
1. Contact Information
If you have questions, feedback, or complaints about this Privacy Policy or our practices, please contact us:
Email: support@hautei.com
2. What Information We Collect
We collect different types of information about you, including:
| Category | What We Collect | How It’s Collected |
Device & Usage Data | IP address; browser type & version; device identifiers; time zone; operating system; referral source; pages you view; search queries; how you interact with the Site. | Automatically when you visit/use the Site (via cookies, log-files, tags, pixels, etc.). |
Order & Transaction Data | Name; billing & shipping address; email; phone number; payment method information (card/UPI/wallet etc.); purchase history. | You provide this when you place an order or when interacting with customer support. |
Customer Support Data | Name; email or phone; order number; correspondence with us. | You supply this when you contact us for support. |
Marketing / Preference Data | Your communication preferences; newsletters; wishlist’s; feedback. | Through your choices, account settings, or when interacting with us. |
3. Cookies and Similar Technologies
- We use cookies, web beacons, pixel tags and similar technologies to collect device and usage data, improve user experience, ensure security, remember your preferences, etc.
- Types of cookies include: necessary/functional, performance, analytics, advertising, social media cookies.
- You may manage or disable cookies through your browser settings, but disabling certain cookies could affect Site functionality or your experience.
4. How We Use Your Information
We use personal data for purposes including (but not limited to):
- Fulfilling your orders — processing payments; arranging shipment; sending invoices, confirmations, delivery updates.
- Customer support — responding to inquiries or complaints.
- Improving our Site — analytics; optimizing performance; understanding how users interact with our Site.
- Marketing communications — sending you promotional offers, newsletters, product updates, if you have opted in.
- Fraud prevention & security — detecting, preventing fraud; protecting our Site and users.
- Legal & regulatory compliance — fulfilling obligations under applicable laws (e.g. taxation, consumer protection, etc.).
5. Sharing and Disclosure of Your Information
We may share your personal information with:
- Service providers who help operate our business (e.g. payment processors, shipping/courier partners, hosting providers, analytics services).
- Third party advertising and marketing partners, if you have consented (to serve targeted ads).
- Authorities, as required by law — a court order, subpoena, or to comply with Indian laws/regulations (e.g. tax, consumer rights).
- In business transfers — if we are acquired, or merge with another company, or sell part of our business, customer data may be part of the transferred assets (subject to confidentiality terms).
6. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting or reporting requirements.
- When no longer required, we will securely delete or anonymize your data.
- If you request deletion (per your rights below), we will act in accordance with applicable law.
7. Your Rights
Under Indian law (and international laws, where applicable), you have rights regarding your personal data, including:
- Access: You can request access to information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete information.
- Deletion: Where allowed by law, you can ask us to delete your personal information.
- Objection / Restriction: You may object to certain processing (e.g. marketing) or ask us to restrict use.
- Opt-out: You can opt out of marketing communications or targeted advertising.
- Data portability: In certain cases, you may request a copy of your personal information in a portable format.
To exercise any of these rights, contact us via the contact details above. We will respond as required under applicable law.
8. Security
- We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- However, no internet transmission is wholly secure; while we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
- If you are outside India, your information may be transferred to and stored in countries other than your residence.
- Whenever we do so, we will ensure adequate protections are in place in compliance with applicable laws.
10. Changes to This Policy
- We may change or update this Privacy Policy from time to time—e.g., to reflect new practices, legal requirements, or changes in our services.
- The updated policy will have a revised “Last Updated” on 22-09-2025. Continuing to use the Site after changes means you accept the updated policy.
11. Governing Law & Jurisdiction
- This Privacy Policy and our practices are governed by the laws of India.
- Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Ahmadabad, Gujarat, India.